It's no secret that good customer service increases loyalty, gives you a competitive edge and ultimately influences your bottom line. At a time when customers expect to get their questions answered, and their issues resolved quickly and easily, creating a quality customer experience is vital to the success of your business. To ensure that you are meeting your customers' expectations for great service, you should consider following these five major customer service trends.
Ron Callis, CEO of One Firefly, explains how Lead Concierge will help you deliver better customer service, faster lead generation and stronger brand recognition in your local market. Please check out the video and let us know what you think by leaving a comment below!
Ron Callis, CEO of One Firefly, goes into detail on what impact Lead Concierge could have on your business by sharing some initial results already achieved by 6 integrators.
Does Your Company Succeed in Giving the Right Client Experience?
In a world where most companies are pushing e-commerce websites or black box solutions, the AV and automation industry has held back. Why? Because integrators aren’t simply selling an amplifier or smart TV—they’re selling an experience. A lot of companies excel at being “technology concierges” with first-class customer support, but that’s just one part of your client’s experience with your company.