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One Firefly staffed live chat service engages website visitors with real-time support and answers to their pressing questions.

Capture Leads. Speed-up Customer Service. Increase Your Bottom Line

 

  • "OneFirefly has been instrumental in the growth and continued success of our company, Refined Systems, LLC. I was excited to be invited to beta test their new Lead Concierge server and blown away when we signed our first project for $55k from a lead generated from a chat on our website. All of us at Refined Systems are excited about our future with OneFirely and the innovative strategies they offer. Very highly recommend their service and partnership!"


    Shawn Bookter   |   CEO, Refined Systems
    - Spring, TX -

  • "This is the difference between watching a sporting event and playing in it. This engages the visitor. It is personal, helpful and results in the ultimate outcome: a qualified buyer. Bring it on. This a competitive advantage today but soon every one will use it."

    Paul Starkey   |   CEO/ Co-Founder, Vital MGMT  |  Bravas Group



  • "The volume of chats and leads coming from the new Lead Concierge service from One Firefly has blown my staff and I away. It takes our customer service and lead generation up a notch in a way that we never thought possible. Now, we can't imagine ever running our business without this live chat service. It gives our website visitors instant gratification of getting their questions answered in real time."


    Dave Gilbert   |   CEO, Hi Fi Sales
    - Cherry Hill, NY -

  • "Research clearly shows that communication via live chat is preferred by customers when compared to email, phone or social interaction and that visitors to websites are more likely to return to the site if live chat is being offered."


    Ron Callis   |   CEO, One Firefly, LLC
    - Davie, FL -

 

Sign up for Lead Concierge product updates

 

Order Today

 

 

Order Today

 

One Firefly staffed live chat service engages website visitors with real-time support and answers to their pressing questions.

Capture Leads. Speed-up Customer Service. Increase Your Bottom Line

  • "This is the difference between watching a sporting event and playing in it. This engages the visitor. It is personal, helpful and results in the ultimate outcome: a qualified buyer. Bring it on. This a competitive advantage today but soon every one will use it."

    Paul Starkey   |   CEO/ Co-Founder, Vital MGMT  |  Bravas Group



  • "Research clearly shows that communication via live chat is preferred by customers when compared to email, phone or social interaction and that visitors to websites are more likely to return to the site if live chat is being offered."


    Ron Callis   |   CEO, One Firefly, LLC
    - Davie, FL -

 

Sign up for Lead Concierge product updates

 

Order Today

 

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Tier 1 Chat Service: $199/month

For integrators who have less than 1,000 website sessions per month (defined by Google Analytics)
Chat service is staffed Monday – Friday from 9 a.m. to 6 p.m. throughout N.A. time zones
Unlimited number of chat engagements
Monthly reporting & analysis
Client can receive up to 5 new leads*, with additional leads costing $30/lead

Tier 2 Chat Service: $299/month

For integrators who have more than 1,000 website sessions per month (defined by Google Analytics)
Chat service is staffed seven days a week from 9 a.m. to 6 p.m. throughout N.A. time zones
Unlimited number of chat engagements
Monthly reporting & analysis
Client may receive up to 10 leads* per month, with additional leads costing $25/lead

 *Note: Tier 1 and 2 introductory promotional pricing is available until September 23, 2016. After that time the price increases to $199 and $299 respectively, per month for new accounts that sign-up.

 

FAQ


Q:  How does the LeadConcierge service work?

A:  Our industry-experienced, USA-based customer service agents engage with visitors on your website in real-time (via chat), helping you to secure more leads, increase your client engagement and enhance your organization’s customer service presence.  

Q:  How does the chat function work?

A:  We place a small piece of code on your website that allows our team members to engage with your website visitors in real-time.

Q:  What constitutes a lead?

A:  A lead is a successful Chat Engagement in which a member of the LeadConcierge team captures a name, phone number and/or email of someone who has expressed interest in your product/service(s). If you want us to ask your visitors more qualifying questions, you can direct your LeadConcierge account manager to include more questions in the response guide.  You will receive a completed lead form populated with relevant data as soon as the lead is captured.

Q:  How I receive the leads?

A:  Once a lead is identified through chat by a member of the LeadConcierge team, a lead qualification form is immediately via email to the designated contact at your company.

Q:  Am I guaranteed to receive leads each month?

A:  Our LeadConcierge team does their best to secure as many leads as possible, but because website traffic and traffic quality can vary we cannot guarantee leads.    

Q:  How I get more leads?

A:  Generally speaking, additional leads correlate with additional website traffic and traffic quality.  One Firefly provides numerous ways to increase quality traffic to your website through content marketing, Facebook advertising and SEO configuration.  

Q:  Why don’t you offer this service 24-hours a day?

A:  Our industry-specific data shows that most website traffic for clients happens between 9am - 6pm during the week.

Q:  How do you learn about my company’s products & services to be able to offer?

A:  The LeadConcierge team will work with you to complete a ‘Response Guide’ that seeks to identify the questions a visitor to your site might have and the appropriate answers you’d like us to provide.

Q:  What if the LeadConcierge team doesn’t know an answer to a stated question?

A:  If our team doesn’t know the answer to a question asked, we will let the visitor know.  The LeadConcierge team will then retrieve the visitor’s contact information and direct the question to the appropriate member of your staff.

Q:  How does the on-boarding process work?

A:  Once purchased, you will receive a link to a pre-production form where you will be asked to provide some information regarding your account and preferences.  Once completed, our team will start creating your account and get the software deployed on your website.

Q:  How long does it take to get setup?

A:  Generally speaking, about 15 days, depending on your availability to provide the necessary information.

Q:  What’s included in the reporting and analysis?

A:  Each month we’ll send you a report with data such as: total number of leads, total number of chats, chat transcripts, average chat duration, chat satisfaction ratings etc.


Q: Will Lead Concierge attempt to provide our clients visiting the website technical support?

A: No. We will collect the details and then pass them along to your service department contact to field.

 

 

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