New AI-powered live chat and luxury direct mail systems redefine how technology integrators connect with clients and drive measurable growth.

Coral Springs, FL, October 9, 2025 – One Firefly, an award-winning marketing agency serving technology professionals in the residential and commercial custom integration markets, has unveiled two solutions designed to help integrators elevate their marketing, enhance their client experience, and drive measurable growth. Introducing ConciergeIQ and Luxepost — two category-defining tools that merge intelligence, creativity, and performance to help integrators stand out and succeed in today’s crowded marketplace.

ConciergeIQ: Smarter Conversations, Stronger Connections

ConciergeIQ is One Firefly’s next-generation, AI-powered live chat platform purpose-built for AV and integration professionals. Replacing the company’s long-standing Lead Concierge service, ConciergeIQ combines proprietary AI, live human support, and proactive knowledge management to create an ever-learning, brand-consistent customer experience. The platform delivers instant, accurate responses around the clock—backed by real humans who step in whenever empathy or expertise is needed.

This groundbreaking innovation was recently recognized at CEDIA Expo 2025, where ConciergeIQ earned a Best of Show Award from Residential Systems. The honor celebrates products that exemplify innovation, performance, and value within the custom installation industry, underscoring ConciergeIQ’s role as a category-defining solution in digital engagement.

The result is a powerful new way for integrators to connect with their website visitors 24/7, transforming everyday traffic into meaningful conversations and qualified opportunities.

Luxepost: Direct Mail, Reimagined for the Modern Integrator

Luxepost by One Firefly is the first fully managed direct mail marketing system built exclusively for technology integrators. It reinvents what was once an old-school tactic into a modern, data-driven growth engine that positions dealers as luxury lifestyle brands in their local markets.

Every campaign is designed, managed, and optimized by One Firefly’s team of experts—from luxury 6x9 postcard creative to exclusive targeting, QR-coded landing pages, call tracking, and ROI reporting. Each dealer enjoys list exclusivity within their market, protecting their share and ensuring their message reaches the right audience.

In short, Luxepost is direct mail that performs—turnkey campaigns that feel high-touch to homeowners and effortless to integrators.

Innovation Built Around Integrators

“At One Firefly, innovation is driven by a deep understanding of our clients’ needs,” said Ron Callis, CEO of One Firefly. “With ConciergeIQ and Luxepost, we’re giving integrators the power to scale human connection—online and offline. Both solutions were designed to help dealers stand out, deliver remarkable experiences, and grow confidently.”

Kendall Clark, Director of Sales & Marketing at One Firefly, added: “Integrators deserve marketing that feels as polished and intelligent as the experiences they create for their clients. ConciergeIQ and Luxepost elevate the conversation—transforming engagement from transactional to truly experiential. These products aren’t just tools but extensions of the integrator’s brand.”

ConciergeIQ and Luxepost reinforce One Firefly’s mission to empower technology professionals with cutting-edge, data-driven marketing solutions that blend creativity, strategy, and measurable impact.

For more information, visit www.onefirefly.com or contact This email address is being protected from spambots. You need JavaScript enabled to view it..

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About One Firefly  

One Firefly is an award-winning marketing agency specializing in custom-tailored marketing solutions and other growth solutions like recruiting and hiring technology professionals in residential and commercial markets. The company was founded in 2007 to help businesses in the AV and integration industry grow and succeed through effective branding, digital marketing, and web development. A six-time honoree on the Inc. 5000 list of fastest-growing companies in the U.S., One Firefly is proud to have built a reputation for delivering purposeful marketing solutions to the niche audio-visual space. For more information, visit www.onefirefly.com.