Solving 80% of service calls - remotely
This week's show features our host Ron Callis interviewing Kenny Kim, VP of Connected Products at SnapAV. Recorded Live on June 6th, 2018 at 12:30pm EDT.
About Kenny Kim
Kenny Kim joined SnapAV in 2015 after seven years in product, strategy, and operational roles with AT&T, where he helped launch AT&T Digital Life, a home automation and security service. He is now responsible for leading the connected product lines at SnapAV, including Araknis Networking, Luma/Visualint Surveillance, WattBox Power, and OvrC Remote Management Platform, helping technology professionals deliver the promise of the connected world to their clients.
Here are some of the topics Ron had the opportunity to discuss with Kenny:
- Kenny's history in the industry
- Importance of remote support - not only for operational efficiencies, but for customer satisfaction, security, and differentiation
- Remote monitoring & management solutions - native and appliance-based type of solutions
OvrC remote management and its connected product ecosystem - mission and focus