In this Automation Unplugged interview, Ron Callis interviews Troy Morgan, the founder and president of PanTech Design and creator of ADAPT, an innovative tool that cuts Crestron residential programming time in half. Watch the full video here to learn more about Troy's experiences working for Crestron and developing Adapt, his tips on improving programming across your business, and his perspective on changing software trends.

About Troy Morgan

Troy Morgan is the President of PanTech Design, LLC, a control system design, engineering and programming firm specializing in Crestron control systems for the residential and commercial industries. The PanTech Design team has over 100 years combined experience in A/V design, installation, and programming, allowing their clients to rest assured knowing they are receiving outstanding designs and remarkable systems. 

Troy's background started in car audio, working through high school as an audio installer, then a sound judge. He then moved on to working in commercial integration in 1997, which led him to Crestron. He worked directly for Crestron until 2005, when he started his own company, PanTech Design. At Crestron, Troy was instrumental in launching Crestron's Dallas, Texas office. He had a myriad of roles and responsibilities at Crestron, starting as an applications engineer and then a key dealer manager for commercial integrator training and support. Troy then switched into a sales role for Crestron as a regional sales manager, which exposed him to the need for a company like PanTech Design.

Interview Recap

In the interview, Ron was able to get Troy's perspective on a variety of topics. Here are a few of the questions that Troy answered during the live interview:

• How did you happen to land in this industry? What does your background look like?

•  What roles and responsibilities did you have while you worked at Crestron?

• What does it mean to be a Crestron Service Provider?

• Do you feel that integrators do an effective job of documenting scope and sharing it with the client?

• What is p | d adapt?

•  PanTech Design is a CSP, and p | d adapt is a CIP – What is that and how does it differ from a CSP?

• What is the business model with Adapt? What does a dealer need to do if they’re programming Crestron and want to start using Adapt?

•  What's the typical Crestron project’s time and cost with Adapt vs. without?

•  What's your opinion on the impact of Crestron pulling out of CEDIA?

•  What are some trends you're seeing in software and programming?

•  Tell us about your background in robotics and role in building the first Crestron-controlled R2D2 in the world