In this Automation Unplugged interview, Ron speaks with Chris Smith, VP of Business Development at Cloud9 Smart. Cloud9 Smart is a high-end integration firm located in New York City. Watch the interview to learn Chris' tips on running a successful technology business through solid employee retention practices, RMR, streamlined operations, and more.

About Chris Smith

Chris Smith got a crash course in Sales at 17, running an inside sales program for a tool company. It was here he learned that if you out-hustled the competition in service and support you could win their business no matter the age. He broke into the AV industry pulling wires and getting certified programming home automation systems. After studying Sociology in Santa Barbara, California he moved to Boston to join Bowers & Willkins as a National Trainer before being promoted to Regional Sales Manager. When McIntosh Labs took interest he managed a sales team for them, and during their merger into World of McIntosh served as advisor, led the merging of sales teams, and oversaw the ambitious build-out of the WOM Townhouse in Soho. Working closely with Cloud9 on this project he decided to relocate to NYC permanently and join the Cloud9 team as VP of Business Development. In his spare time he likes to run, with 3 half and 1 full marathon in the queue this year.

Interview Recap

Here are some of the topics Ron had the opportunity to discuss with Chris:

• Chris' background on the manufacturer side
• His role in the rollout of Slack for Azione Unlimited
• His role on Azione Unlimited's Advisory Board
• How Cloud9 Smart gets creative with transportation in Manhattan
• Effective employee retention practices
• The multiple avenues for RMR
• Marketing strategies
• And more

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