Services | ConciergeIQ
Turn Every Website Visitor into a New Opportunity — Automatically
Trusted by integrators nationwide
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Domes Logo
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Lavish
Every Website Visitor Is an Opportunity. Don’t Let Them Slip Away.
You get dozens of website visitors every day. Some are potential clients, some are existing customers, and others are trade partners. But if no one greets them, they leave unseen — and your next big project walks out the door.
Meanwhile, expectations have changed. Today’s customers don’t wait for emails or callbacks; they expect immediate, accurate answers to their questions through live chat. Without it, even strong referrals can lose confidence and move on.
One Firefly has spent 15+ years helping AV and integration professionals connect with luxury clients online. We understand how referral-driven businesses thrive on trust, responsiveness, and white-glove communication. ConciergeIQ was built from that insight — a live chat experience designed for the flow, language, and expectations of the custom integration industry.
The AI-Powered Live Chat Solution Built for Technology Integrators
ConciergeIQ isn’t another generic chatbot. It’s your fully managed digital concierge, purpose-built for integrators who want their website to deliver the same white-glove experience clients receive in person.
At its core, ConciergeIQ combines AI precision with human empathy.
Our hybrid solution powered by proprietary AI responds instantly to visitors, while trained live agents step in seamlessly when a personal touch is needed. Every interaction feels authentic, accurate, and unmistakably you — powered by a custom-built knowledge base that our team manages and refines monthly.
ConciergeIQ isn’t software you install. It’s a service you trust.
We build, optimize, and continuously evolve your system so it grows smarter over time and perfectly mirrors your brand voice. How it works:
Custom Knowledge Base: Built from your services, tone, and messaging
Hybrid AI + Human Model: AI handles speed; humans handle nuance
Smart Chat Routing: Every conversation is summarized and sent to your inbox in seconds
Continuous Optimization: We analyze chats monthly to refine accuracy and tone
Turn Your Website Traffic Into Real Business Growth
Your website should work as hard as you do — welcoming every visitor, answering every question, and capturing every opportunity. ConciergeIQ makes that happen 24/7.
By transforming your website into a real-time concierge, you deliver luxury-level service around the clock without lifting a finger. Every chat feels on-brand, every lead is captured instantly, and your team stays focused on what they do best: delivering world-class projects.
Capture
Visitors 24/7Never miss a qualified lead or urgent service request while your team’s in the field or offline.
Accelerate
Follow-UpEvery conversation is summarized and sent instantly to your inbox, so you respond faster and close sooner.
Deliver a
Premium ExperienceVisitors engage with natural, accurate, and on-brand responses that reflect your service excellence.
Save Time With a Fully Managed Solution
We handle everything from setup and maintenance to updates and optimization, so your team doesn’t have to.
Protect Your Brand Reputation
Your clients expect sophistication. ConciergeIQ ensures your digital interactions match the high standards you uphold in person.
Book My ConciergeIQ Consultation
Where Generic Chatbots Fall Short, ConciergeIQ Delivers
Most chatbots are built for everyone…which means they’re built for no one. They scrape your site for content, misinterpret questions, and deliver robotic replies that make your brand look impersonal and leave visitors feeling frustrated.
ConciergeIQ is built differently. It’s a purpose-built, managed platform that blends AI efficiency with human intelligence and empathy, specifically for technology integrators serving luxury clients.
See the ConciergeIQ Difference
- Generic Chatbots
- ConciergeIQ
- Generic Chatbots
Auto-scraped website content that’s often inaccurate, incomplete, or off-brand
- ConciergeIQ
Custom-built knowledge base that mirrors your voice, services, and expertise
- Generic Chatbots
Static and unmanaged
- ConciergeIQ
Continuously refined by One Firefly for accuracy, tone, and brand alignment
- Generic Chatbots
100% AI — robotic, impersonal, and error-prone
- ConciergeIQ
AI + human hybrid — instant, accurate, and empathetic
- Generic Chatbots
Heavy DIY lift
- ConciergeIQ
Fully managed, turnkey service — we handle everything
See How ConciergeIQ Transforms Every Interaction
Whether it’s a curious prospect, a returning client, or a casual visitor, ConciergeIQ ensures every interaction moves your business forward without adding to your team’s workload.
Each journey below shows how our hybrid concierge model turns routine chats into real results.
Prospect → Chat → Lead → Sales Opportunity
- Prospect: “Do you install motorized shades?”
- Chat: Accurate, on-brand answer — instantly
- Lead: Contact details + chat summary delivered to your team in seconds
- Sales: Fast follow-up creates new opportunities
Existing Client → Chat → Service Request → Fast Resolution
- Client: “My control system isn’t working”
- Chat: Immediate answers or intelligent routing to support
- Service Request: Issue logged and sent directly to your team
- Resolution: Faster fixes, happier clients
Unqualified Visitor → Chat → Intelligent Routing → Time Saved
- Visitor: “Do you sell TVs for my RV?”
- Chat: Accurate, on-brand answer — instantly
- Routing: Chat summary delivered to the appropriate staff
- Saved: Your team saves time for real opportunities
Website Visitor → Chat → Human Handoff → Empathetic Service
- Visitor: “I have a complex project, can I speak to someone?”
- Chat: AI routes contact details & chat history to a human agent
- Handoff: Conversation seamlessly transitions to a live expert
- Service: Personalized, concierge-level interaction builds trust
One New Project Can Pay for an Entire Year of ConciergeIQ
ConciergeIQ isn’t a cost; it’s a growth multiplier. Capturing just one high-value project can more than cover your annual investment. From that point on, it keeps working for you 24/7, driving new opportunities and enhancing your client experience.
Trusted by Integrators Nationwide
Since 2016, One Firefly has helped luxury integrators capture more opportunities from website traffic through Lead Concierge, our innovative live chat service for the AV industry. ConciergeIQ builds on that legacy, combining proven human expertise with next-generation AI to deliver exceptional service.
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Lavish Automation
Ryan Lyeth, Lavish Automation
“Overall, I liked that if I asked the right question and it understood, it would give me a direct link on the website. Sometimes people don’t really want to chat but are just having trouble navigating, so being able to ask, ‘Do you have Ketra products?’ and get, ‘Oh, yeah, we have it. Here’s our page,’ is really helpful. Even if they don’t continue chatting, they have the link and can say, ‘Oh yeah, cool, here’s the Ketra stuff.’”
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Domes
Jeff Whedbee, Domes AV
“It was impressive. I was particularly impressed with the speed of the responses. There was little to no lag time, which I find incredibly annoying with live chat. I was also impressed with the responses it provided. I asked about shades for a sunroom, then about light fixtures.”
Next Steps: How to Get Started
Getting started is simple, and fully managed from start to finish. Our team handles the heavy lifting so you can stay focused on running your business.
Book My ConciergeIQ Consultation
A Seamless Part of Your Growth Strategy
ConciergeIQ doesn’t stand alone; it’s designed to integrate with your entire One Firefly digital ecosystem. Together, your website, SEO, and reputation management efforts create a continuous growth engine that attracts, engages, and converts high-value clients.
With ConciergeIQ running 24/7 as your front-line concierge, your other marketing investments work harder — and deliver stronger results.
Discover the Full One Firefly Ecosystem
Stop Losing Opportunities. Start Capturing Them Automatically
Your website is already attracting visitors. ConciergeIQ makes sure you never lose another one.
Schedule a quick consultation with our team and we’ll show you how ConciergeIQ can turn your website into a 24/7 extension of your team that reflects the same premium experience your clients expect from you.
FAQs
How is ConciergeIQ different from a typical chatbot?
Most chatbots rely only on AI or scraped website content, which often leads to inaccurate or robotic responses. ConciergeIQ combines proprietary AI with trained human experts and a custom knowledge base built for your business, so every response is fast, accurate, and on-brand.
Who manages the chat responses — us or your team?
Our team manages everything. ConciergeIQ is a fully managed service, meaning we handle setup, updates, optimization, and quality control. You’ll receive qualified leads, service requests, and chat summaries directly in your inbox for follow up, without any extra work for your team.
Can ConciergeIQ handle both sales and service inquiries?
Yes. ConciergeIQ intelligently routes each conversation based on topic and intent. Prospects are qualified and sent to your sales team, while service-related questions are directed to your support team or documented for follow-up, saving you time and improving response speed.
Will the chat sound like our brand or like a generic bot?
Every ConciergeIQ client gets a custom-built knowledge base that captures your company’s tone, services, and preferred language. That means visitors experience conversations that reflect your unique brand personality.
How quickly can we get ConciergeIQ up and running?
Most clients go live in just 4–5 weeks. The process includes onboarding, knowledge base creation, and a sandbox testing and refinement period before launch. Once live, we continuously monitor and refine your chat for optimal results.
Do you integrate with our CRM?
ConciergeIQ is able to integrate with some CRM systems. If you’re interested, please reach out to our team to discuss your options. Regardless, we’ll set up ConciergeIQ to send leads, requests, and other inquiries directly to your inbox.
What kind of leads should we expect from ConciergeIQ?
You’ll receive qualified, context-rich leads — not just contact forms. Each lead includes a chat summary, name, and key intent details, allowing your team to follow up with precision and speed.
Is ConciergeIQ available outside of business hours?
Yes — that’s one of its biggest advantages. The proprietary AI runs 24/7, capturing opportunities and serving clients even when your team is offline. Human agents are available for support and assistance during normal business hours.
What does ConciergeIQ cost?
For exact pricing details, please reach out to our team. ConciergeIQ is offered as a simple, all-inclusive monthly service. One flat monthly rate covers everything — setup, knowledge base creation, live chat management, AI training, and ongoing optimization. There are no tiers, hidden fees, or limits on chat volume. You get the full ConciergeIQ experience from day one. For a detailed overview of what’s included and how ConciergeIQ fits into your marketing system, our team will walk you through it in a short consultation.
What kind of ongoing support do I get?
Our concierge team monitors performance, updates your knowledge base, and reviews analytics monthly to ensure the system improves over time. You’ll always have a dedicated point of contact for strategy and updates.
How is ConciergeIQ different from Lead Concierge?
ConciergeIQ is the next evolution of One Firefly’s Lead Concierge service. Both are built to help integrators engage every website visitor with professionalism and excellent service, but ConciergeIQ takes that foundation to the next level with AI-powered intelligence and continuous improvement. Here’s how they differ:
- Chat model: Lead Concierge has 100% human-led chat support during business hours, while ConciergeIQ is an AI + human hybrid, with instant responses 24/7 and human support during business hours.
- Knowledge Base: Lead Concierge has static content updates managed occasionally, while ConciergeIQ has an active, continuously refined knowledge base managed by One Firefly.
- Response Speed: With Lead Concierge, response speed was dependent on human agent availability, while ConciergeIQ has AI-first accuracy and speed, powered by your brand-trained knowledge base.
- Chat Delivery: With Lead Concierge, manual delivery resulted in sometimes delayed summaries, while ConciergeIQ has real-time automated lead and service request delivery to your inbox.
ConciergeIQ was designed for today’s customer expectations: faster, smarter, always on, and always on-brand.
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