Client Support Request
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Whenever a client signs up for an SEO management package with One Firefly, they will be assigned a dedicated SEO strategist.
After the completion of your onboarding, every client will undergo a pre-launch strategy call with your SEO strategist. After this call, the internal One Firefly SEO team will undergo an analysis of your website and current digital presence. We will then review these findings with you during a call that will also go over our goals for your initial SEO optimizations and set the expectation for further communication cadences based on the tier the client signed up for. .
Quarterly Communication Expectations for SEO Management Packages
Tier 1: Market Foundation |
- Monthly Activity Summary
- Quarterly Performance Report - Quarterly Video Summary of Campaign Performance (5-10 min) - Up to 1 hour a quarter of phone or video meetings, including Quarterly Performance Review Meeting (30 min) - Email communication as warranted IF AM Managed Account: - SEO Strategist could join 1 monthly meeting a quarter |
Tier 2: Market Leader |
- Monthly Activity Summary - Quarterly Performance Report - Semiannual strategy review session - Quarterly Video Summary of Campaign Performance (5-10 min) - Quarterly Performance Review Meeting (60 min) - Up to 1 additional hour a quarter of phone or video meetings - Email communication as warranted - SEO strategist availability to join client-facing Slack channel IF AM Managed Account: - SEO Strategist could join monthly meeting as required |
Tier 3: Market Authority |
- Monthly Activity Summary - Quarterly Performance Report - Semiannual strategy review session - Quarterly Video Summary of Campaign Performance (5-15 min) - Quarterly Performance Review Meeting (60 min) - Up to 2 additional hours a quarter of phone or video meetings - Email communication as warranted - SEO strategist availability to join client-facing Slack channel IF AM Managed Account: - SEO Strategist could join monthly meeting as required |
One Firefly offers three tiers of SEO Management Packages to address clients’ ongoing Search Engine Optimization needs.
Tier 1: Market Foundation
Tier 2: Market Leader
Tier 3: Market Authority
Note: If a client has more office locations than the designated allotment for their preferred tier, they can still sign up for that tier. The management of each additional location will be an extra monthly fee.
Clients that newly enroll in Tiers 2 or 3 of the SEO Management Packages will receive the One Firefly 360° SEO Audit prior to the launch of their services. The cost of this audit is included in your account setup fee, which can be waived with the signing of a 12-month contract.
Clients are also free to purchase the 360° SEO Audit at any time, a-la-carte.
This audit takes a deep-dive into seven key aspects of Search Engine Optimization and evaluates your business’ current presence in the following areas:
1) Current SEO Performance
2) Competitor Analysis
3) On-Page Content
4) Off-Site Business Listings
5) Technical SEO
6) Internal Links
7) Backlink Health
Once this audit is completed, the SEO strategist will share the report with the client and review either on the pre-launch call for new SEO Management clients, or on a separate meeting for those that purchased the audit a-la-carte.
For those that enroll in the SEO Management Packages, the findings on this report will help influence the initial strategy One Firefly deploys to elevate your SEO presence.
with One Firefly is eligible for to enroll in Performance Content. Performance Content is defined as a new monthly webpage optimized specifically for local SEO growth; these, for example, can entail town-specific pages, city-specific solution pages, or city-specific manufacturer pages.
There is no limit to the monthly amount of Performance Content an SEO management client can enroll with. Page strategy will be defined by the SEO strategist based on regular communication and strategy calls with the client. These pages will not be sent for review and approval prior to publication, however, clients will be notified once these pages go live so they can provide One Firefly any relevant feedback and/or edits.
Please note that One Firefly does not provide monthly SEO performance reporting. This is because Google's algorithms are constantly evolving, which can result in minor daily fluctuations in performance. Additionally, single-month SEO data does not offer meaningful long-term insights that are crucial for guiding strategy.
Instead, One Firefly will provide a monthly activity summary, outlining all completed SEO tasks from the previous month and explaining how each action contributes to your SEO growth. Your SEO strategist will also reach out each month via email, text, or phone to address any questions and share any relevant updates, including minor performance highlights.<(p>
SEO performance will be thoroughly reviewed during your quarterly meeting with the SEO strategist. By analyzing data over a three-month period, we can identify broader trends, evaluate the success of our strategies, and recommend any necessary optimizations.
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CEO
Director of Sales & Marketing
Senior Account Executive
Account Executive
Account Executive
Director of Strategic Partnerships & Programs
Director of Talent Acquisition Services, Amplify People
Senior Account Manager & Product Specialist
Senior Talent Acquisition Specialist
Corporate Marketing Lead
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Location: Remote (Full-Time, Work-from-home position)
POSITION SUMMARY:
One Firefly is continuing to grow and we are looking to add a Social Media Coordinator to our team! You will excel in this position if you:
Still with us? Here are some more details!
As the Social Media Coordinator, you will be responsible for administering and deploying social media updates on behalf of One Firefly and our clients. You bring a good understanding of each platform–LinkedIn, Facebook, Instagram, X, etc– and a willingness to learn additional platforms in the future.
As an SMC, you’ll also work closely with One Firefly’s Account Managers and department peers, to deliver on clear objectives for multiple social media accounts, increasing relative KPIs for clients with both organic and paid tactics. Those metrics might include but are not limited to brand awareness, lead generation, and customer engagement. Organization is key as you’ll be managing multiple accounts and all of their platforms while posting in an efficient and effective manner. You are an ideal candidate for this role if you are adept in adopting and emulating a client’s brand voice and proficient in targeting eligible audiences.
Note: This is a full-time, remote-based (work from home) position; candidates who apply should be comfortable working from home and have access to reliable high-speed internet.
*One Firefly is a US based company. Candidates must be comfortable speaking and writing in fluent English*
What you’ll do:
What you’ll bring:
What we offer:
As a full-time employee, you would receive the following benefits:
Who we are:
One Firefly, LLC is an award-winning marketing agency that caters to residential and commercial custom integration and security markets. One Firefly is headquartered in Coral Springs, Florida with staff located throughout North America and has been operating since 2007.
At One Firefly we value people who are naturally high achievers with a growth mindset. So, even if you don’t 'check all the boxes' on this job description, BUT you are passionate about learning and growing yourself along with helping others around you, we encourage you to apply!
One Firefly embraces diversity and equal opportunity. We are committed to building a team that is diverse with a variety of backgrounds, perspectives and skills. We believe that through collaboration of various viewpoints, we have better ideas, leading to a better place to work with more innovative products and services to offer our clients.
Read more …Career listing: Social Media Coordinator