Live Chat Agent
Location: Remote
Job Type: Full Time
POSITION SUMMARY:
The Live Chat Agent reports to the Social Media and Customer Engagement Lead and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites (via live chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
*One Firefly is a US based company. Candidates must be comfortable speaking and writing in fluent English*
What you’ll do:
Customer Support- Act as a customer support agent for our clients through a ‘live chat’ feature embedded on their websites
- Respond to requests for information in a timely, professional, and positive manner
- Interact with clients as necessary
- Suggest ways to improve process based on continued interactions with visitors
- Support our team by performing a variety of administrative tasks including new client setup tasks, reporting, and following up with clients as necessary.
Schedule:
Friday: 1-7 PM EST
Saturday: 3-9 PM EST
Sunday: 9-3 PM EST
Monday: 7-1 PM EST
Tuesday: 1-7 PM EST
What you’ll bring:
- Bachelor’s degree or pursuing bachelor’s degree in Marketing, Business Administration, Communications or similar strongly preferred, but not necessary.
- At least 2 years providing customer service and administrative related functions preferred but not required
- Ability to type 60 words per minute minimum – (we will provide a test for this)
- Experience in technology/customer electronics/home automation industries a major plus
- Experience interacting with customers via live chat software a major plus
- Ability to multitask
- Demonstrated ability to manage multiple projects simultaneously, set priorities, utilize resources and meet deadlines
- Meticulous attention to detail
- Impeccable knowledge of grammar and punctuation
- Proven record of integrity
- Proven record of following through on commitments
- Energetic, inquisitive and collaborative with a great attitude and high aptitude.
- Strong written, oral and interpersonal communications skills.
- Result oriented with a strong work ethic
- Delivers fanatical customer service
- Proven team player mentality
What we offer:
As a full time employee you would receive the following benefits:
- Bonus Opportunities
- Private Health, Dental, and Vision 100% paid for employee only
- Paid Holidays and PTO
- Company provided computer
- Office Supplies Allowance
- Professional Development Allowance
Who we are:
One Firefly, LLC is an award-winning marketing agency that caters to residential and commercial custom integration and security markets. One Firefly is headquartered in Coral Springs, Florida with staff located throughout North America and has been operating since 2007.
At One Firefly we value people who are naturally high achievers with a growth mindset. So, even if you don’t 'check all the boxes' on this job description, BUT you are passionate about learning and growing yourself along with helping others around you, we encourage you to apply!
One Firefly embraces diversity and equal opportunity. We are committed to building a team that is diverse with a variety of backgrounds, perspectives and skills. We believe that through collaboration of various viewpoints, we have better ideas, leading to a better place to work with more innovative products and services to offer our clients.