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Deliver next-level customer service and support with professional brand-focused video tutorials that walk customers through the functionalities of their new technology systems.

Boost Client Confidence with Easy-to-Follow AV Tutorials

Deliver next-level customer service and support with professional brand-focused video tutorials that walk customers through the functionalities of their new technology systems.

Some of the companies using UI University

Beautiful. Educational. Comprehensive.

UI University (UIU) is our brand-focused video tutorial solution designed to live on your website as a powerful resource and support tool for your customers. We’ve worked with leading manufacturers to create several training libraries featuring high-quality HD videos that demonstrate various operations of technology systems. All of our UIU media galleries are custom-branded with your logo, searchable and SEO configurable, compatible with any type of website, and responsive on all viewing devices. When you sign up for UIU, we can provide you the library embed codes for you to install on your website yourself, or we can implement your new libraries for you with access to your website.

    Elevate Education and Client Support With UIU Tutorials

    Empower Your Clients

    Empower your clients to understand and navigate their new systems with confidence post-installation. UIU is designed to help you deliver more efficient training and reduce the amount of time your team spends on training and tech support.

    Empower Your Team

    Save your team time and money by reducing the number of service calls, consultations, and home visits for minor support issues post-installation.

    Empower Your Prospects

    Motivate new prospects to research technology solutions in advance and visualize the benefits smart solutions have to offer.

    Educational Resource

    UIU isn’t only for your current clients — our tutorial libraries are an engaging educational resource you can use to showcase the possibilities of technology solutions to referrals and prospects.

    Deploy UIU to educate and inspire prospective customers on phones, computers, or tablets through:
    • Showroom demonstrations
    • In-field presentations
    • Social media posts
    • Email newsletters
    • Website pages

    See UIU For Yourself

    Crestron Home

    Control4 OS3

    Control4 OS2

    Savant

    Lutron

    Elan

    DirecTV

    Sonos

    NEST

    Alarm.Com

    Apple TV

    Watch All Our Manufacturer Library Videos

    Custom Branded

    All video tutorials on your website will be tastefully custom-branded with your company name and logo on every frame to reinforce your brand every time a prospect or customer watches a tutorial.

    Testimonials

    You don’t just have to take our word for it. Hear from other businesses, like you, about what it’s like to work with One Firefly.

      Process

      Once you sign up for UI University, our team will embed your video selections within your website. Or, if preferred, we can provide you with the embed links. Here’s what you can expect during the process to take your new video tutorials live.
      UIU process map
      UIU process map

      FAQs

      We know you have questions — and we have the answers. If you don’t see the answer you’re looking for below, don’t hesitate to contact our team.
      How often are UIU videos updated?
      We do our best to update UIU videos as timely as possible when manufacturers release new interfaces and systems.
      What is the process for getting my video libraries updated?
      If you already have a manufacturer library on your website, the One Firefly team will automatically update your UIU videos as new interfaces and systems are available. If you are looking to swap or add other manufacturer libraries to your website, our sales team will work with you to provide additional pricing (if applicable).
      What if I want tutorials for a manufacturer you don’t have?
      If there’s a manufacturer media gallery you’d like, but isn’t currently available, please let our team know. We do take requests. Additionally, if you think there’s a tutorial topic missing from one of our current libraries, let us know, and we’ll try our best to accommodate your request!
      Will I own UIU videos?
      No, all UI University manufacturer libraries are owned by One Firefly, and we do not send you source files for any UIU video. We allow you to use them on your website, social media, and client support assets for a subscription-based monthly fee.
      Can I post UIU videos on YouTube?
      No, you cannot publish UIU libraries on YouTube. However, you may use UIU video tutorials on your website, in blogs, email newsletters, and social media posts, and in training emails to your clients.
      Do I have to enter a service contract with One Firefly for UIU?
      No, you are not required to sign a contract to lease UIU — you can pay on a month to month basis for your subscription. However, we do offer discounted pricing if you sign a contract with us on a 12 or 24-month basis. Please reach out to our team to learn more about our contract options!
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      I’m Ready To Learn More!

      We’re looking forward to connecting with you. Reach out to our team and schedule a consultation to discuss your goals and marketing needs.

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