Hi! I’m Morgan. I have over 3 years of experience in onboarding of clients, and 5+ years in management experience. I have 2 kids, 3 dogs and enjoy a lazy day with the family, as well as being on the go traveling, and out on the town. Big foodie over here and love to try a new spot - bonus if known for dessert.

Responsibilities:

• Process Changes related to Onboarding
• Holds Onboarding Team Accountable and Responsible for KPIs, Metrics, Tasks and other Initiatives
• Provides Support to Onboarding Team
• General Pipeline Coordination and Management

Hello! I’m Luke. I have been working in the world of client onboarding and relationship management for over 7 years in healthcare, technology & marketing space. In my spare time I enjoy reading, going to the movies and traveling. My life goal is to be able to see the entire world.

Responsibilities:

• Leads Client Onboarding Initiatives for high value clients or custom projects
• Represents the Client Onboarding team at special events throughout the year
• Identifies Learning Paths to improve and develop the Client Onboarding team
• Conducts Onboarding and All Related Tasks for all One Firefly Products & Services (other than Amplify People & Graphics Projects) for both new & existing clients
• Assists with training initiatives in the department

Hi there! I'm Dani. I'm the onboarding specialist at One Firefly. My work experience has focused on customer service, providing clear and effective guidance to help meet my client’s needs. I enjoy working out, reading books, meditating and listening to music. Despite being a creature of habit, I always love a good adventure!!

Responsibilities:

• Provides Training & Coaching to Client Onboarding Admin Support
• Conducts Onboarding and All Related Tasks for all One Firefly Products & Services (other than Amplify People & Graphics Projects) for both new & existing clients