Did you know that website visitors are more likely to return to your site if live chat is being offered?

Live chat is the fastest, most convenient, and easiest way for website visitors to connect with your brand. It’s a fantastic tool for engaging consumers in real-time while they’re perusing your product and service offerings. In addition, having a manned chat service on your website ensures that visitors’ first point of contact will be with a real person — which is an invaluable asset toward building strong and trustworthy relationships with potential new customers.    

Keep reading to learn four benefits of adding a live chat service to your website!

SEE ALSO: Working With A Marketing Agency: Interview Part 4 (An Inside Look From The “Lead Concierge” Chat Team)

Our Live-Chat Services Are Now Available With Longer Hours. Here’s Why That Matters For Your Business.

Many consumers are wary about calling a business for assistance. After all, what if they’re put on hold for who knows how long? 

But if someone is surveying your company website and sees a “chat now” box in the corner of the screen, it only takes a moment to click and type a question. And if the message bubble promises there’s a real person on the other end, customers will trust their request will be heard and understood. 

One Firefly’s Lead Concierge service offers live chat to your custom integration customers with our in-house team of client support specialists. And now, for the first time, we’re offering extended hours to our Lead Concierge subscribers. While previously, we only provided live chat during standard business hours, you can now offer chat services to your customers from 7–9 am and 6–8 pm local time. 

What outcome can your business expect from Lead Concierge chat services and extended hours? Continue reading below to find out! 

SEE ALSO: 5 Reasons Why Social Media Is Such a Powerful Marketing Tool