When One Firefly announced Lead Concierge, a manned live chat service for Integrators, it was roundly recognized by the industry as one of the most innovative and best services for Custom Integrators, winning the CEPro Best Award and Residential Systems's Best of Show. The One Fireﬂy staﬀed live chat service engages website visitors with real-time support and answers to their pressing questions from rigorously trained professionals ready to turn your website visitors into real customers. The service is designed to capture leads, speed-up customer service, and increase your bottom line. So how do they do it? What are visitors most curious about? How do we move them from curious to ready to do business? Get the inside scoop from our Lead Concierge team and see what experiences are happening on Integrator's websites around the United States, and what you might learn from this inside look.
Did you know that website visitors are more likely to return to your site if live chat is being offered?
Live chat is the fastest, most convenient, and easiest way for website visitors to connect with your brand. It’s a fantastic tool for engaging consumers in real-time while they’re perusing your product and service offerings. In addition, having a manned chat service on your website ensures that visitors’ first point of contact will be with a real person — which is an invaluable asset toward building strong and trustworthy relationships with potential new customers.
Keep reading to learn four benefits of adding a live chat service to your website!