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Catch up on the latest industry marketing news, dive deeper into marketing strategies and best practices, and get our best digital marketing insights below. We post often, so come back regularly to continue learning!

Get the latest marketing news

Catch up on the latest industry marketing news, dive deeper into marketing strategies and best practices, and get our best digital marketing insights below. We post often, so come back regularly to continue learning!

Working With A Marketing Agency: Interview Part 4 (An Inside Look From The "Lead Concierge" Chat Team)

 When One Firefly announced Lead Concierge, a manned live chat service for Integrators, it was roundly recognized by the industry as one of the most innovative and best services for Custom Integrators, winning the CEPro Best Award and Residential Systems's Best of Show. The One Firefly staffed live chat service engages website visitors with real-time support and answers to their pressing questions from rigorously trained professionals ready to turn your website visitors into real customers. The service is designed to capture leads, speed-up customer service, and increase your bottom line. So how do they do it? What are visitors most curious about? How do we move them from curious to ready to do business? Get the inside scoop from our Lead Concierge team and see what experiences are happening on Integrator's websites around the United States, and what you might learn from this inside look.

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Better, Faster, Stronger, Possible?

Ron Callis, CEO of One Firefly, explains how Lead Concierge will help you deliver better customer service, faster lead generation and stronger brand recognition in your local market. Please check out the video and let us know what you think by leavin...

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The Power Of Live Chat: 4 Reasons Your Business Needs A Chat Service

Did you know that website visitors are more likely to return to your site if live chat is being offered?

Live chat is the fastest, most convenient, and easiest way for website visitors to connect with your brand. It’s a fantastic tool for engaging consumers in real-time while they’re perusing your product and service offerings. In addition, having a manned chat service on your website ensures that visitors’ first point of contact will be with a real person — which is an invaluable asset toward building strong and trustworthy relationships with potential new customers.    

Keep reading to learn four benefits of adding a live chat service to your website!

SEE ALSO: Working With A Marketing Agency: Interview Part 4 (An Inside Look From The “Lead Concierge” Chat Team)

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5 Customer Service Trends That Can't Be Ignored

It's no secret that good customer service increases loyalty, gives you a competitive edge and ultimately influences your bottom line. At a time when customers expect to get their questions answered, and their issues resolved quickly and eas...

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Did I Really Just Get A $55k Project From My Website?!?

Ron Callis, CEO of One Firefly, goes into detail on what impact Lead Concierge could have on your business by sharing some initial results already achieved by 6 integrators.

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In The AV And Automation Industry, It’s All About The Client Experience

Does Your Company Succeed In Giving The Right Client Experience? In a world where most companies are pushing e-commerce websites or black box solutions, the AV and automation industry has held back. Why? Because integrators aren’t simply sellin...

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